1. Introduction

Transform Training is committed to providing high-quality educational services that meet and exceed the expectations of our students. This Quality Management System (QMS) document outlines the policies, procedures, and responsibilities to ensure the consistent delivery of quality education.

2. Quality Policy
Our quality policy is to continuously improve our services to achieve the highest standards of excellence in online learning. We are dedicated to providing a supportive, engaging, and effective learning environment for all our students.

3. Scope
This QMS document applies to all processes and activities related to the development, delivery, and evaluation of online courses at Transform Training.

4. Objectives
• Ensure consistent delivery of high-quality educational content.
• Continuously improve student satisfaction and learning outcomes.
• Foster a culture of continuous improvement and professional development.
• Maintain compliance with relevant educational standards and regulations.

5. Organisational Structure

The QMS is managed and overseen by the Quality Assurance (QA) Team, which is comprised of:
• QA Manager: Oversees the QMS and ensures compliance.
• Course Development Team: Develops and reviews course content.
• Support Team: Handles student inquiries and feedback.
• Senior Instructors: Deliver course content and assess student performance.

6. Document Control
All QMS documents are controlled to ensure they are current, accurate, and accessible. Document control procedures include:
• Assigning a unique identifier to each document.
• Maintaining a document revision history.
• Ensuring documents are reviewed and approved by authorized personnel.
• Storing documents in a central repository accessible to relevant staff.

7. Course Development and Review
The course development process ensures that all educational content meets identified quality standards. Key steps include:
• Needs Analysis: Identify learning objectives and student needs.
• Content Development: Create course materials in alignment with learning objectives.
• Review and Approval: Conduct peer reviews and obtain approval from the QA Manager.
• Pilot Testing: Implement a trial run of the course and gather feedback.
• Final Approval: Make necessary revisions and obtain final approval.

8. Student Support and Feedback
Transform Training is committed to providing excellence in support and to continuously improving content based on student feedback. Key processes include:
• Support Services: Offer timely and effective support through multiple channels (email, phone, online chat). Transform Training promise to respond to all communications within 3 working days.
• Feedback Collection: Gather student feedback through surveys, course evaluations, and direct communication.
• Issue Resolution: Address and resolve student complaints and concerns promptly.
• Continuous Improvement: Analyse feedback to identify areas for improvement and implement necessary changes.

9. Instructor Qualifications and Training
Ensuring that instructors are well-qualified and continuously developing their skills is critical. Key processes include:
• Hiring Criteria: Define minimum qualifications and experience required for instructors.
• Training Programs: Provide initial and ongoing training to ensure instructional quality.
• Performance Evaluation: Regularly evaluate instructor performance through student feedback and peer reviews.

10. Internal Audits and Continuous Improvement
Regular internal audits and reviews are conducted to ensure compliance with the QMS and identify opportunities for improvement. Key processes include:
• Audit Schedule: Conduct internal audits at least annually.
• Audit Process: Review compliance with QMS procedures and document findings.
• Corrective Actions: Implement corrective actions for any identified non-conformities.
• Review Meetings: Hold quarterly and annual review meetings to discuss audit findings and continuous improvement initiatives.

11. Review Panel
The review panel is composed of the following members:
• Board of Directors members
• Chief Operating Officer
• Administration Manager
• IT Manager
• Nominated Senior Instructors
The review panel is responsible for overseeing the effectiveness of the QMS and making strategic decisions based on review findings. All findings will be shared with relevant stakeholders on an As-Needs basis.

12. Compliance and Standards
Transform Training adheres to relevant educational standards and regulatory requirements. Key compliance measures include:
• Regulatory Monitoring: Keeping up-to-date with changes in educational regulations and standards.
• Compliance Checks: Regularly review processes to ensure compliance.
• Documentation: Maintain accurate records of compliance-related activities.

13. Communication
Effective communication is essential for the successful implementation and maintenance of the QMS. Key processes to achieving this include:
• Internal Communication: Regular updates and meetings to inform staff about QMS-related matters.
• External Communication: Clear and transparent communication with students and stakeholders regarding quality policies and procedures, as well as up-dates to course content and scheduled events.

14. Review and Revision
The QMS is reviewed regularly to ensure its effectiveness and relevance. Key processes include:
• Quarterly Review Meetings: Conduct quarterly review meetings to discuss QMS performance, identify areas for improvement, and implement necessary changes.
• Annual Review Meetings: Conduct annual review meetings to comprehensively evaluate the QMS and make strategic decisions for the upcoming year.
• Revisions: Update the QMS as necessary based on review findings and changes in the organisation or external environment.
• Approval: Obtain approval for revisions from the QA Manager and senior management.

APPROVAL AND EFFECTIVE DATE

This document was approved by Lindsay Lavery and is effective from 14th June 2024.

Signed:

Lindsay Lavery
Director