Terms and conditions

TERMS & CONDITIONS

Please ensure you read Transform Training’s terms and conditions thoroughly as they govern your use of Transform Training’s services and limit our liability to you. By enrolling onto a Transform Training course, you are deemed to have accepted the terms and conditions outlined in this document.

TRANSFORM TRAINING LEARNER AGREEMENT

Transform Training is a premier provider of online training solutions, offering a wide range of courses across multiple industries, all designed to meet the highest educational standards.

Our courses are developed with the aim of not only imparting knowledge but also enhancing capabilities, ensuring that every learner can achieve their professional and personal development goals.

At Transform Training, we believe in empowering our learners to become leaders in their fields. To achieve this, we emphasise the importance of active participation and personal responsibility in the learning process.

As a prospective student of Transform Training, you are required to read and agree with our detailed policies and terms and conditions. This commitment ensures transparency in our mutual expectations and underscores the seriousness of our educational endeavour. By agreeing to these terms, learners commit to:

Take full responsibility for their learning by actively engaging with the course content and participating in discussions and assessments.
Maintain a positive and proactive approach to learning, including effective organisation and timely submission of assignments.
Prioritise their educational activities and avoid any distractions that might hinder their learning process.
Uphold academic integrity by ensuring all submitted work is their own and not plagiarised.
Treat all participants and staff with respect, adhering to Transform Training’s policies on equality and diversity.
Follow all given instructions during online sessions and examinations, showing respect to both the process and other participants.
Refrain from any actions that could potentially damage the reputation of Transform Training or its community.
Seek assistance whenever there are concerns or misunderstandings regarding the course material or requirements.
Refunds and Deferments

In return, Transform Training commits to:

Upholding the privacy and security of our students in line with the latest data protection regulations.
Conducting all activities professionally and with respect toward students, partners, and staff.
Regularly updating course content to exceed the standards set by accrediting bodies.
Maintaining a high-quality online platform that meets and surpasses educational delivery standards.
Ensuring all course data is securely backed up and protected.
Adhering to our Quality Management System standards and continuously seeking ways to improve.
Providing support and assistance to ensure all learners have equal opportunities to succeed.
Continually innovating our teaching methods and materials to provide the best learning experience.
By enrolling with Transform Training, you accept these terms and conditions, along with the policies set out in this document. Please review the entire document before signing.

TERMS & CONDITIONS

Contents:

Quality Assurance Policy
Health and Safety Policies
Environmental Policies
Equal Opportunities and Diversity Policies
Complaints and Appeals Procedures
Data Protection and Privacy Policies
Accessibility Policies
Examination and Certification Procedures
Code of Conduct
Training Cancellation and Refund Policy
Training Deferment Policy

Quality Assurance Policy

Transform Training commits to maintaining the highest standards in the provision of online education. Our Quality Management System (QMS) is designed to ensure continuous improvement through a structured process of review and adaptation. The QMS is governed by a Review Board composed of senior educators, industry experts, and quality assurance professionals. The board meets quarterly to assess the relevance and effectiveness of course content, instructional methodologies, and student feedback mechanisms.

Key components of our Quality Assurance Policy include:

Regular updates to course material based on the latest industry standards and technological advancements.
Annual audits of our educational practices and learner outcomes.
Ongoing professional development for instructors to ensure they are proficient in both subject matter and online teaching techniques.
A structured feedback system allowing students to contribute to course and content improvements.

Health and Safety Policy

Transform Training recognizes the importance of a safe and secure learning environment. Our Health and Safety Policy extends beyond physical safety to include digital security and data protection. We implement robust cybersecurity measures including data encryption, secure authentication protocols, and regular security audits to safeguard learner information.

Important aspects of our Health and Safety Policy:

Prohibition of course participation while operating heavy machinery or driving to prevent accidents.
Clear guidelines on the acceptable use of our platform to ensure learner safety online.
Training for all staff on data protection laws and regulations, ensuring compliance with global standards such as GDPR.
Regular updates to our security protocols in response to new cyber threats.

Environmental Policy

Transform Training is dedicated to reducing its environmental footprint and promoting sustainability. Our Environmental Policy focuses on minimising waste and promoting resource conservation. We encourage the use of digital course materials and provide all learners with the option to download materials as e-books, significantly reducing the need for printed resources.

Environmental commitments include:

Digital delivery of all courses to eliminate travel and reduce carbon emissions.
Encouragement of digital notetaking and submission of assignments to minimise paper use.
Regular evaluation of our operations to identify new ways to reduce energy consumption and waste.

Equal Opportunities and Diversity Policy

Transform Training is committed to fostering an inclusive environment where diversity is celebrated, and all learners have equal opportunities to succeed. Our policy ensures that all course content is free from bias and promotes equal participation.

Key policy elements:

Regular training for staff on diversity, inclusion, and cultural sensitivity.
Monitoring and assessment of course materials to ensure they reflect diverse perspectives and are free from discriminatory content.
Procedures to handle any instances of discrimination swiftly and effectively.

Complaints and Appeals Procedures

Transform Training values the voice of our learners and has established a comprehensive complaints and appeals process. This process is designed to address any dissatisfaction with courses, instructors, or administrative practices quickly and fairly.

Procedure outline:

A dedicated online portal for submitting complaints and appeals, accessible 24/7.
Commitment to acknowledging receipt of any complaint or appeal within 24 hours.
Resolution or response provided within 10 working days from acknowledgment.
Escalation procedures for unresolved issues, including review by senior management.

Data Protection and Privacy Policy

Transform Training takes its responsibility to protect personal data seriously. Our Data Protection and Privacy Policy complies with international standards, including GDPR, and covers all aspects of data handling, from collection to storage and disposal.

Policy highlights:

Clear information on the types of data collected and the purpose of collection.
Strong encryption and other technical measures to protect data integrity and confidentiality.
Rights of individuals to access, correct, and request deletion of their personal data.
Procedures for responding to data breaches, including prompt notification to affected individuals and regulators.

Accessibility Policy

Transform Training ensures that our courses are accessible to all, including individuals with disabilities. Our Accessibility Policy covers the design of course materials, platform usability, and accommodation requests.

Accessibility features include:

Compliance with international web accessibility standards.
Regular audits to ensure course content is accessible using various assistive technologies.
Training for course designers on best practices in creating accessible content.
Processes for learners to request accommodations and provide feedback on accessibility issues.

Examination and Certification Procedures

Transform Training ensures the integrity and transparency of examinations and certifications. All assessments are conducted online with strict adherence to academic honesty and security standards.

Examination details:

Use of secure online proctoring services to oversee and validate examination processes.
Clear guidelines on examination conduct and the consequences of malpractice.
Procedures for issuing, recording, and verifying certifications.
Independent external reviewers to maintain assessment standards.

Code of Conduct

Transform Training promotes a respectful and supportive learning environment. Our Code of Conduct outlines expected behaviours and the consequences of misconduct, including online interactions.

Code specifics:

Zero tolerance for abusive behaviour, harassment, or trolling in any online forums or communications.
Guidelines on the responsible use of online resources and interactions.
Procedures for reporting and addressing conduct violations.

Refunds and Deferments

Cancellation and Refund

Transform Training understands that sometimes an individual may change their mind after enrolling in a course. Therefore, Transform Training offers a full refund for any course cancelled within 7 days of purchase, provided the course has not been activated. Once a course has commenced, any refund up to 50% of the course value is at the discretion of Transform Training and will be based on the individual’s interaction with the content.

Deferral

Transform Training understands that students may need to postpone their course of study due to personal, professional, or other reasons. At Transform Training, we offer a flexible program to support you during such times. Students wishing to defer their course should submit a deferral request at least 7 days prior to commencing their program of study, without affecting the original terms and conditions. However, if a program of study has already commenced, any deferral request will be considered on a case-by-case basis and may be subject to additional conditions.

APPROVAL AND EFFECTIVE DATE

This document was approved by Lindsay Lavery and is effective from 14th June 2024.

Signed:

Lindsay Lavery

Director